Shipping policy

Shipping Policy


Shipping varies depending on each country and its import regulations. 

We will ship your items within 24/48 working hours from the time of purchase from one of our logistics centres located in Europe. The shipping speed will be calculated at checkout, as we offer express and/or standard mail options depending on the shipping country. In general, shipping takes around 1 to 8 working days to the majority of worldwide countries. For more information, please visit our FAQ page.

Please note that depending on the country you live in, you might be required to pay import duties to the border customs, which are entirely responsible to the customer. Make sure to check if there are any specific import duties in your country that you are unaware of.



Due to the COVID-19 pandemic, orders to specific countries might experience delays. DHL Express shipments are typically not affected whereas Global Mail orders can be. In any case, we kindly ask for your patience in case your order gets delayed. Please note that neither U-Earth nor U-Earth Store are responsible for any temporary hold or delay in shipping that is outside our direct control.

For further help, visit our FAQ page or feel free to contact us at


Thank you!